Effective Date: August 31, 2021

 

CityLife Pharmacy is committed to protecting your privacy and maintaining the confidentiality of your personal health information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our services.

 

Information We Collect

 

We collect the following types of information:

• Personal Information: Name, date of birth, address, phone number, email address

• Health Information: Prescription details, medical conditions, allergies, insurance information

• Usage Information: How you interact with our app and services

• Device Information: Device type, operating system, IP address for security purposes

 

How We Use Your Information

We use your information to:

• Process prescription refills and new prescriptions

• Provide pharmaceutical care and consultations

• Communicate with you about your medications and health services

• Comply with legal and regulatory requirements

• Improve our services and app functionality

• Ensure the security and integrity of our systems

 

Information Sharing

 

We may share your information with:

• Healthcare Providers: Your doctors and other healthcare professionals involved in your care

• Insurance Companies: For coverage verification and claims processing

• Regulatory Bodies: When required by law or regulation

• Service Providers: Third-party vendors who assist with our operations (under strict confidentiality agreements)

• Emergency Situations: When necessary to protect your health and safety

 

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

 

Data Security

 

We implement comprehensive security measures to protect your information, including:

• Encryption of sensitive data in transit and at rest

• Access controls and user authentication

• Regular security audits and monitoring

• HIPAA-compliant data handling procedures

• Secure servers and infrastructure

 

Your Rights

You have the right to:

• Access your personal and health information

• Request corrections to inaccurate information

• Request restrictions on how we use or disclose your information

• Receive a copy of this Privacy Policy

• File a complaint if you believe your privacy rights have been violated

 

Data Retention

 

We retain your information as required by law and professional standards. Prescription records are typically maintained for a minimum of 10 years, while other health information may be retained for shorter periods based on regulatory requirements and business needs.

 

Cookies and Tracking

 

Our app may use cookies and similar technologies to improve functionality and user experience. These technologies help us remember your preferences and analyze app usage patterns. You can control cookie settings through your device or browser settings.

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Changes to This Policy

 

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy in our app and updating the effective date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

 

Contact Information

 

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

 

CityLife Pharmacy

35 Lower Simcoe Street

Toronto, Ontario

Phone: 416-214-2489

Email: info@citylifepharmacy.com

 

Compliance

 

This Privacy Policy complies with applicable privacy laws including the Personal Information Protection and Electronic Documents Act (PIPEDA) and the Personal Health Information Protection Act (PHIPA) in Ontario, Canada.