Privacy Policy

 

Updated: December 2022

Your privacy is important to City Life Pharmacy. 

City Life Pharmacy is governed by PIPEDA – the Privacy Information Protection and Electronic Documents Act set forth by the Government of Canada, and the Personal Health Information Protection Act (“PHIPA”) as enacted by the Government of Ontario.

SCOPE:

This privacy policy applies to our website www.citylifepharmacy.com for users in Canada. Third party sites whose links are provided on our website, are separate entities, and not subject to this Privacy Policy. 

WHAT INFORMATION DO WE COLLECT?

When you use City Life Pharmacy’s website, we may collect limited personal information that you provide to us on our online forms, plus general usage data as follows:

Personal information

• Your first name and last name

• Your email address

• Your physical address 

• Your telephone number

• Prescription names / numbers (for online prescription refill requests)

• Your current pharmacy (for prescription transfers)

• Other information relating to your prescription refill request, prescription transfer request, or general query)

Usage data

Usage data refers to data that is collected automatically when using our website. This information is not personally identifiable, and is collected from the device you use to access our website and includes:

• The IP address of your device

• Browser type, browser version and mobile operating system (if applicable) being used by your device

• The pages you visit on our website

• How much time you spend on our website

• Other diagnostic data.

WHAT DO WE USE YOUR INFORMATION FOR?

The information we collect from you may be used in one of the following ways:

• To process transactions for prescription refills or prescription transfers.

• To contact you about your prescriptions and prescription transfers.

• To respond to your feedback / questions about our services.

• From time to time, City Life Pharmacy may send you occasional company news, updates, related product or service information, etc. You may change your email preferences for general company news emails at any time by unsubscribing.

• To administer a contest, promotion, survey or other site feature.

• Your usage data helps us improve our website and service offerings. 

 

TRACKING TECHNOLOGIES

City Life Pharmacy uses cookies and similar technologies, which are small files or pieces of text that download to a device when you accesses a website or app. City Life Pharmacy uses a select number of 3rd party tools that enable us to promote City Life Pharmacy online, and to understand how our website is being used. The usage data collected by your device is used by these tracking technologies:

• Google Analytics & Google Ads: For more details about how Google uses cookies for Analytics and Ads, please click here.

You may delete cookies from your browser, or disable cookies from your browser at anytime.

DISCLOSURE OF INFORMATION TO OUTSIDE PARTIES:

We value the privacy of our clients. 

Your information will not be shared, sold, exchanged, transferred, or given to any other company without your consent, other than for the express purpose of delivering the pharmacy services requested, in compliance with the Ontario College of Pharmacists guidelines, and with respect to the Personal Health Information Act. https://www.ocpinfo.com/practice-education/practice-tools/fact-sheets/personal-health-info/

City Life Pharmacy may disclose your personal information to the extent that it is required to do so by law, and in connection with any legal proceedings or prospective legal proceedings, in compliance with the Ontario College of Pharmacists guidelines as above.

Non-personally identifiable website usage information may be provided to other parties for marketing, advertising, or other uses.

THIRD PARTY LINKS

As a convenience to our clients and interested individuals, we include links to trusted third party products / services such as medical clinics, government resources, and social services organizations. These third party sites have separate and independent privacy policies. City Life Pharmacy is not responsible or liable for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome feedback about any of the third party websites linked to from our website.

 

CHANGES TO OUR PRIVACY POLICY:

We may update our privacy policy from time to time, and we will post changes on this page, and update the Privacy Policy modification date below.

This policy was last modified on December 29, 2022.

 

HOW TO CONTACT US:

If there are any questions regarding this privacy policy you may contact us using the information below.

www.citylifepharmacy.com
35 Lower Simcoe Street
Toronto, ON
M5J 3A6

Telephone: 416-214-2489
Fax: 416-214-2434

info@citylifepharmacy.com