ABOUT CITY LIFE
CITY LIFE PHARMACY IN TORONTO PRIDES ITSELF ON BEING THE PHARMACY THAT THE LOCAL COMMUNITY KNOWS AND TRUSTS
Our personalized care model means that each patient receives custom, targeted care to meet their individual needs. We are an independently owned and operated pharmacy specializing in compounding where excellent customer service and positive health outcomes are our priority. We strive to provide a pharmacy experience that cannot be matched at your local chain drug store.
To improve the health and wellbeing of our community by providing our customers with the best services, products and counselling to meet their individual needs.
That health-conscious Canadians are empowered to make better health choices, allowing them to live happier lives.
Your wellbeing is our success! Our commitment to patient care is a driving force for all our associates and staff members- we value your wellbeing.
Commitment to care
We're keeping the community in Community Pharmacy. As a neighbour we want to be more than just your drug store, we want to be active in improving our community.
They go hand in hand. Our promise is to approach each day with an outstanding focus on accountability and integrity.
Accountability & Integrity
It's what makes our communities beautiful. By embracing diversity we ensure respect and dignity as basic standards for all of our customers.
Your health is yours! At City Life Pharmacy we uphold the highest standards of patient confidentiality to ensure your privacy is always protected.
Updated: December 2022
Your privacy is important to City Life Pharmacy.
City Life Pharmacy is governed by PIPEDA – the Privacy Information Protection and Electronic Documents Act set forth by the Government of Canada, and the Personal Health Information Protection Act (“PHIPA”) as enacted by the Government of Ontario.
WHAT INFORMATION DO WE COLLECT?
When you use City Life Pharmacy’s website, we may collect limited personal information that you provide to us on our online forms, plus general usage data as follows:
Your first name and last name
Your email address
Your physical address
Your telephone number
Prescription names / numbers (for online prescription refill requests)
Your current pharmacy (for prescription transfers)
Other information relating to your prescription refill request, prescription transfer request, or general query)
Usage data refers to data that is collected automatically when using our website. This information is not personally identifiable, and is collected from the device you use to access our website and includes:
The IP address of your device
Browser type, browser version and mobile operating system (if applicable) being used by your device
The pages you visit on our website
How much time you spend on our website
Other diagnostic data.
WHAT DO WE USE YOUR INFORMATION FOR?
The information we collect from you may be used in one of the following ways:
To process transactions for prescription refills or prescription transfers.
To contact you about your prescriptions and prescription transfers.
To respond to your feedback / questions about our services.
From time to time, City Life Pharmacy may send you occasional company news, updates, related product or service information, etc. You may change your email preferences for general company news emails at any time by unsubscribing.
To administer a contest, promotion, survey or other site feature.
Your usage data helps us improve our website and service offerings.
You may delete cookies from your browser, or disable cookies from your browser at anytime.
DISCLOSURE OF INFORMATION TO OUTSIDE PARTIES:
We value the privacy of our clients.
Your information will not be shared, sold, exchanged, transferred, or given to any other company without your consent, other than for the express purpose of delivering the pharmacy services requested, in compliance with the Ontario College of Pharmacists guidelines, and with respect to the Personal Health Information Act. https://www.ocpinfo.com/practice-education/practice-tools/fact-sheets/personal-health-info/
City Life Pharmacy may disclose your personal information to the extent that it is required to do so by law, and in connection with any legal proceedings or prospective legal proceedings, in compliance with the Ontario College of Pharmacists guidelines as above.
Non-personally identifiable website usage information may be provided to other parties for marketing, advertising, or other uses.
THIRD PARTY LINKS
As a convenience to our clients and interested individuals, we include links to trusted third party products / services such as medical clinics, government resources, and social services organizations. These third party sites have separate and independent privacy policies. City Life Pharmacy is not responsible or liable for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome feedback about any of the third party websites linked to from our website.
This policy was last modified on December 29, 2022.
HOW TO CONTACT US:
35 Lower Simcoe Street